Frequently Asked Questions

FAQ

  • Is learning Chinese difficult?

    While learning Chinese can be difficult, we try our best to give you the easiest learning experience. We’ve been there before and we know what it’s like. We believe that with practice learning Chinese is very obtainable.

  • Can I master the tones?

    Yes! we have classes specifically designed to help you master the tones! It’s not as hard as you might think!

  • Is writing characters really important?

    We believe that writing characters is extremely important. writing the character helps in memorizing the character. Also, if you come across a character that you don’t recognize, the fastest way to look it up in the dictionary (app) is to write it.

  • Can I use your website for free?

    We offer a number of free lessons on our site including character writing, pinyin, tones, and general Chinese. You can check them out on our free lesson page.

  • Do you guys offer a discount?

    Every year we have multiple promotions, keep an eye out for some big savings!

  • Do you guys offer refunds?

    We offer refunds based on technical difficulties or billing problems. But we do not offer refunds based on other circumstances. We do this because every account has a 7 day full access trial so that you can decide whether or not you want to purchase one of our memberships. Some exceptions apply, feel free to contact us if you have questions. Thanks for your understanding.

  • Can Lili help me with a question?

    Our premium membership grants access to our Q&A forum where you can ask any question you like related to Chinese.

  • Where is Chuck?

    Chuck is very active behind the scenes, right now his work load is too big to be on camera but stay tuned! He might be making a comeback!

  • Why is Chuck a cartoon?

    When we film Chuck is behind the camera and does our video editing as well. He thought it would be easier to have an animated character instead of trying to film himself. Also, we think an animated character provides a break from always having the same thing on the screen at all times and adds a cheerful mood to our videos.

  • How often is the website updated?

    Although sometimes it’s not always possible, we try our best to add a new lesson at least once a week.

  • Is learning Chinese difficult?

    While learning Chinese can be difficult, we try our best to give you the easiest learning experience. We’ve been there before and we know what it’s like. We believe that with practice learning Chinese is very obtainable.

  • Can I master the tones?

    Yes! we have classes specifically designed to help you master the tones! It’s not as hard as you might think!

  • Is writing characters really important?

    We believe that writing characters is extremely important. writing the character helps in memorizing the character. Also, if you come across a character that you don’t recognize, the fastest way to look it up in the dictionary (app) is to write it.

  • Can I use your website for free?

    We offer a number of free lessons on our site including character writing, pinyin, tones, and general Chinese. You can check them out on our free lesson page.

  • Do you guys offer a discount?

    Every year we have multiple promotions, keep an eye out for some big savings!

  • Can Lili help me with a question?

    Our premium membership grants access to our Q&A forum where you can ask any question you like related to Chinese.

  • Where is Chuck?

    Chuck is very active behind the scenes, right now his work load is too big to be on camera but stay tuned! He might be making a comeback!

  • Why is Chuck a cartoon?

    When we film Chuck is behind the camera and does our video editing as well. He thought it would be easier to have an animated character instead of trying to film himself. Also, we think an animated character provides a break from always having the same thing on the screen at all times and adds a cheerful mood to our videos.

  • How often is the website updated?

    Although sometimes it’s not always possible, we try our best to add a new lesson at least once a week.