Frequently Asked Questions

Courses

What Courses do you provide?

We have three types of courses: Structured Courses, Skill-based Courses and Speaking Courses.

Structured Courses

Skill-based Courses

Speaking Courses

Which course which I start with?

If you’re a “day-1 beginner”, or almost a complete beginner,

  1. start with the Basic Level of our Structured Courses and learn at your own pace
  2. in the first week, finish all the Introduction Lessons of Pinyin Course, Tone Course and Character Course.
  3. finish the three courses mentioned in No.2 as soon as you can(Pinyin, Tone and Character) while learning the Basic Level

Who wrote the courses?

All courses are designed solely by ChineseFor.Us, founded by Lili and Chuck.

It’s a product based of over 20,000 hours of both teaching and studying Chinese at college level between Lili and Chuck.

They are tailor-made for these purposes and/or with these features:

  • e-learning with classroom-like approach
  • all language skills: speaking, listening, reading, writing and interpreting
  • HSK requirements

Do I need textbooks?

Extra materials are always good.

But you don’t need to get any textbooks to learn our courses.

A well-designed traditional set of Chinese student books usually come with a textbook, a workbook, a CD for the textbook, and a CD for the workbook. It can easily cost you over $100 getting the full set.

Our website provide you all of them.

Get membership here to unlock all content and features.

Premium Membership

Why do I need a Premium Membership?

We have 1-month, 6-month and 12-month membership.

A premium membership grants access to all content and features on the website during the membership period.

All newly-released content are also accessible if your Premium Membership is still active.

How can I pay for Premium Membership?

You can pay for the membership using

  • Credit Card / Debit Card / Prepaid Card…
  • PayPal

Are there free sample lessons?

We offer free lessons on character writing, pinyin, tones, and structured Chinese.

You can check them out on our free Chinese lessons page.

Do you offer Free-trial Period?

Yes we do offer a 7-day free trial period for every newly-registered account.

Just simply register and you can start your free-trial right away.

No credit card information needed.

*Free-trial membership does not allow full access to all premium content.

Do you offer refunds?

We do not offer refunds.

This is because we have many sample lessons and every account has a 7-day free trial so that you can decide whether or not you want to purchase one of our memberships.

Some exceptions may apply, feel free to contact us if you have questions. Thanks for your understanding.

Can I pause my membership and reactive it later?

Unfortunately we do not pause membership in any case.

Our membership is a product that grants access to all existing content on the site within a set number of days.

Also our free trial period gives all users a general idea of how many lessons we have and how fast their learning pace would be.

Why do I see "Oops...Members Only" as a Premium Member?

If you have a Premium Membership, make sure you’re logged in with your account, then please refresh the page to fix that page, or clean your browser cache to fix all pages.

If you don’t have a Premium Membership, please go premium.

Why do I see ADs as a Premium Member?

Please make sure that you’re logged in  with your account. Guest visitors will always see ADs and Promotions.

Please make sure you clean your browser cache.

If your 7-day free trail membership is still active, you might still see call-out banners promoting the premium membership. But the banners will disappear once the 7-day period is over.

Lessons & Quizzes

How can I learn all lessons?

You can unlock all lessons, quizzes and other features simply by becoming a premium member of our site.

Go premium now.

Where do I access my courses?

You can access all courses on the all course page.

Please read user guide to better navigate the site.

How do I track my learning progress?

Click “MARK COMPLETE” button whenever you finish a lesson.

The button is at the bottom of the lesson page, right before the comment section.

How do I review my quiz results?

After completing a quiz, you can click “VIEW QUESTIONS” to review your answers.

How to type Chinese characters in quizzes?

Here’s a video lesson on how to type Chinese characters.

Please reference this page for guides on installing a Chinese input for your system.

Can I ask questions while learning?

Whenever we see questions that are commonly shared by many Chinese learners, we will try our best to answer them, or even turn them into a full video lesson later.

However, unfortunately, we might not be able to answer every question, which falls into the category of private 1-on-1 teaching.

Why I can't watch lesson video in China?

Unfortunately if you’re in China or Indonesia, you will need to use a VPN to be able to watch the lesson videos.

This is because currently our video hosting service is blocked and not accessible in China and some other countries.

Once we can, we will upgrade to a service that can be accessed in more countries.

User & Account

What if I forget my password?

Lost your password? Please reset it here.

Sometimes the password-reset email might be delivered into your email spam folder, please try look for it if you don’t see it in your inbox.

How do I upload/change my profile picture?

You can upload or change your profile picture on the my account page.

Do I have to fill out my real First/Last Name?

The “First name” and “Last name” are for billing purposes, please make sure it matches your Payment Card information.

They will not be displayed publicly, your username will be.

Can I change my username?

Username is the ID used to identify membership, therefore  the username cannot be changed currently.

We might work out a way to change the user display name in the future.

Where do I submit a suggestion?

We appreciate your suggestions.

Please submit your suggestion by commenting on this page.

Our staff review all suggestions regularly and will try our best to make the site better and optimize user experience.

Where do I report an issue?

WIf you find a problem in a lesson or in a quiz, please comment on the lesson or quiz page. Once you see your comment disappear, it means that the problem is fixed.

For other issues, please contact us.

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