FAQ

  • Where do I access my course?

    Where Is The Lesson Video?

    All lesson videos on this site are full-version videos.

    The lesson video is on the lesson page, it is NOT on your My Account page.

    The “My Account” page is a place to edit your personal information and track your learning progress.

    Please follow these steps to learn the lessons:

    1. Use site menu and go to a course page, at the bottom of the course page there is a list of all lessons in this course.
    2. Click any lesson title, and go to the lesson page.
    3. If you are a premium member, you will have access to the full video and all other premium content of this lesson. Non-member cannot access the video they see a picture instead.
    4. Don’t forget to click “MARK COMPLETE” button when you finish a lesson. You can track your learning process this way!
  • How Do I Track My Learning Progress?

    Click “MARK COMPLETE” button whenever you finish a lesson.

    The button is at the bottom of the lesson page, right before the comment section.

    You can find all your lesson and quiz progress on the My Account page.

  • How can I learn all lessons?

    You can unlock all lessons, quizzes, Q&A Support and other features simply by becoming a premium member of our site. Go premium now.

    After you become a premium member, you automatically have access to all premium features.

    *If your 7-day free trail membership is still active, you might still see call-out banners promoting the premium membership. But the banners will disappear once the 7-day period is over.

  • Are there free sample lessons?

    We offer a number of free lessons on our site including character writing, pinyin, tones, and general Chinese. You can check them out on our free lessons page.

  • Do you offer free trial?

    Yes we do. We offer a 7-day free trial for every newly registered account. You can take 10 seconds to register to unlock premium lessons!

  • Do you guys offer a discount?

    Every year we have multiple promotions, keep an eye out for some big savings!

  • Do you guys offer refunds?

    We offer refunds based on technical difficulties or billing problems. But we do not offer refunds based on other circumstances. We do this because we have many sample lessons and every account has a 7-day free trial so that you can decide whether or not you want to purchase one of our memberships. Some exceptions apply, feel free to contact us if you have questions. Thanks for your understanding.

  • Can Lili help me with a question?

    For our premium members, if you have a question about the lesson, please leave a comment on the lesson page to get assistance.

  • Why is Chuck a cartoon?

    When we film Chuck is behind the camera and does our video editing as well. He thought it would be easier to have an animated character instead of trying to film himself. Also, we think an animated character provides a break from always having the same thing on the screen at all times and adds a cheerful mood to our videos.

    Chuck is very active behind the scenes, right now his work load is too big to be on camera but stay tuned! He might be making a comeback!

  • How often is the website updated?

    We’re continuously working on new courses. Every 2 to 3 months, there will be a brand new course released that move up in levels from the previous courses.

  • Where do I access my course?

    Where Is The Lesson Video?

    All lesson videos on this site are full-version videos.

    The lesson video is on the lesson page, it is NOT on your My Account page.

    The “My Account” page is a place to edit your personal information and track your learning progress.

    Please follow these steps to learn the lessons:

    1. Use site menu and go to a course page, at the bottom of the course page there is a list of all lessons in this course.
    2. Click any lesson title, and go to the lesson page.
    3. If you are a premium member, you will have access to the full video and all other premium content of this lesson. Non-member cannot access the video they see a picture instead.
    4. Don’t forget to click “MARK COMPLETE” button when you finish a lesson. You can track your learning process this way!
  • How Do I Track My Learning Progress?

    Click “MARK COMPLETE” button whenever you finish a lesson.

    The button is at the bottom of the lesson page, right before the comment section.

    You can find all your lesson and quiz progress on the My Account page.

  • How can I learn all lessons?

    You can unlock all lessons, quizzes, Q&A Support and other features simply by becoming a premium member of our site. Go premium now.

    After you become a premium member, you automatically have access to all premium features.

    *If your 7-day free trail membership is still active, you might still see call-out banners promoting the premium membership. But the banners will disappear once the 7-day period is over.

  • Are there free sample lessons?

    We offer a number of free lessons on our site including character writing, pinyin, tones, and general Chinese. You can check them out on our free lessons page.

  • Do you offer free trial?

    Yes we do. We offer a 7-day free trial for every newly registered account. You can take 10 seconds to register to unlock premium lessons!

  • Do you guys offer a discount?

    Every year we have multiple promotions, keep an eye out for some big savings!

  • Do you guys offer refunds?

    We offer refunds based on technical difficulties or billing problems. But we do not offer refunds based on other circumstances. We do this because we have many sample lessons and every account has a 7-day free trial so that you can decide whether or not you want to purchase one of our memberships. Some exceptions apply, feel free to contact us if you have questions. Thanks for your understanding.

  • Can Lili help me with a question?

    For our premium members, if you have a question about the lesson, please leave a comment on the lesson page to get assistance.

  • Why is Chuck a cartoon?

    When we film Chuck is behind the camera and does our video editing as well. He thought it would be easier to have an animated character instead of trying to film himself. Also, we think an animated character provides a break from always having the same thing on the screen at all times and adds a cheerful mood to our videos.

    Chuck is very active behind the scenes, right now his work load is too big to be on camera but stay tuned! He might be making a comeback!

  • How often is the website updated?

    We’re continuously working on new courses. Every 2 to 3 months, there will be a brand new course released that move up in levels from the previous courses.

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